Home Branch FAQ
What is Home Branch?
Home Branch is an electronic service provided to members of University Credit Union (UCU) to access there account information through the Internet. With Home Branch UCU members can inquire on account balances and histories, transfer funds, make loan payments and much more.
My PIN starts with a zero and is not working. What can I do?
In the recent upgrade, conversions of PINs starting with a zero resulted in a slight change of the PIN. The change dropped any zeros that started your PIN. If your PIN was "01234", it was converted to "1234". You can log in to Home Branch and Fone-Teller using this new modified PIN.
If you would like to change your PIN to the previous number (with a leading zero), you will need to log in with the modified PIN number (minus the zeros) and go to PIN change. From there, log in the modified PIN as your current PIN, then enter the new PIN you would like. You can use leading zeros to make a PIN change. PINs need to have a minimum of 6 digits, up to a maximum of 16 digits.
My PIN is 3 digits or less and is not working. What can I do?
In the recent upgrade, PINs with 3 digits or less were converted up to a 4-digit PIN. The change added zeros to the start of your PIN. If your PIN was "123", it was converted to "0123". You can log in to Home Branch and Fone-Teller using this new modified PIN.
PINs need to have a minimum of 6 digits, up to a maximum of 16 digits. If you would like to keep your new PIN, no change is needed. If you would like to change your PIN, you will need to log in with the modified PIN number (with added zeros) and go to PIN change. From there, log in the modified PIN as your current PIN, then enter the new PIN you would like. You can use leading zeros with a PIN change.
Is there a fee for using Home Branch?
No, Home Branch is a free service offered to members of UCU.
Which browser should I use to access Home Branch?
You must use a browser that supports 128-bit, SSL encryption. Netscape 6.2+ or Internet Explorer 5.0+ are recommended. Download the most recent browser.
Where do I find my Personal Identification Number (PIN)? And can I change my PIN?
The PIN used for Home Branch is the same PIN that is used for Fone-Teller and TouchTeller. If you have forgotten your PIN or would like to order a new PIN you can request a PIN online or call a customer service representative at (310) 477-6628.
You can change your PIN through Home Branch or Fone-Teller. Your selected PIN must be a minimum of 6 numeric digits in length, up to a maximum of 16 digits and cannot start with any zeros. Be careful to select a PIN that is not easily guessed. Longer PINs are more secure. Remember - the PIN is the same for both services! If you change it for one, you've changed it for the other.
My browser is giving me a "Certificate Expired" message.
If your browser is a Netscape Navigator 4.05 or earlier, or a Microsoft Internet Explorer 4.01 for Macintosh, your browser contains a security component that is set to expire at the end of 1999. These older browsers will give a "Certificate Expiration" page every time a secured page is being accessed. If you are using such a browser, we recommend that you upgrade to ensure maximum Web security. Download the most recent browser.
Macintosh Users of Internet Explorer 4.5 or earlier cannot access the Home Branch login page and receive message 'The identity certificate uses an unknown signature algorithm.'
Verisign, the authority that generates the security certificates, reports that Internet Explorer 4.5 for the Macintosh uses out of date encryption methods and recommends that the browser be upgraded. For more information on this topic, go to Verisign. For the latest version of Internet Explorer available, visit Microsoft at http://www.microsoft.com.
Alternatively, other Mac users that use Home Branch report better success with Netscape Navigator. Visit http://www.netscape.com for Navigator downloads.
When logging on to Home Branch, I receive a message asking me to allow the system to set a cookie. What does this mean?
Home Branch assigns a random session ID each time you log in. This ID is verified each time you send or receive information from Home Branch. The session ID helps Home Branch provide security for your private information by responding only to requests that are intended for you. The session cookie (ID) is not stored on your computer and is dismissed when you exit your browser or are logged after the activity period. Without allowing your browser to accept this cookie (session ID), you cannot access your accounts with Home Branch. To allow your browser to accept "cookies" please refer to your browser documentation.
Why does the system give me a "time out" message every time I try to access my account information?
You may not have your browser set to accept "cookies". See question above. To allow your browser to accept "cookies" please refer to your browser documentation.
How current is Home Branch information? When will transactions be updated?
Home Branch is online and real time. Information is current and transactions will be updated as soon as you complete them.
How much "transaction history" is available through Home Branch?
Home Branch allows you to inquire on information from the current quarter plus the previous quarter.
Can I pay bills online?
Yes, UCU has a service called Web Bill Pay. This service is free to UCU members when used monthly. Pay up to 18 bills per month ($.40 per bill paid after the initial 18). There are other great features, too, like receiving utility and credit card statements on line, automatic payments and more!
May I download information into my financial management software?
Yes, Home Branch allows downloading to either Quicken or Microsoft Money.
Can I use WebTV to Access Home Branch?
Currently WebTV does not support some of the security utilized through Home Branch, so at this time WebTV is not supported for access to Home Branch.
