UCU has a new email address! Please add ucu@info.ucu.org to your email provider’s list of known senders. It only takes a few seconds to ensure that you don’t miss eStatement notification emails for your bank and credit card statements, and other important updates from UCU.


If you do not see emails from University Credit Union in your inbox, they may be mistakenly being sent to your spam or junk folder. You can go into this folder and mark emails from ucu@info.ucu.org as "not spam" and add UCU to your list of trusted contacts.

We ask that you add us to your trusted list of senders, contacts or address book. Select an email client or spam filter option below for an easy guide to ensure you receive all the emails you need from UCU.


Log into your account and open up the email in your inbox. Hover over the sender's name and a window will pop up. Select "More Info" and then select the "Add to contacts" icon to save the sender to your contacts list.

Gmail hover over sender

Gmail add to contacts

You can also safelist in Gmail before opening the email. To do so, hover over ucu@info.ucu.org next to the subject line in the inbox. Click "More Info" in the pop-up box. Select "Add to senders" to save to your contacts list.



Log into your account, hover over the "Settings" icon and click "Settings".

Click Setting in Yahoo

In the "Settings" tab, select "Filters" from the left menu and click the button to "Add" a filter.

Select Filters from menu

Type a name for your filter in the "Filter name" field. Select "contains" in the "sender" drop-down menu. Type ucu@info.ucu.org in the "sender" text field. In the "Move to Folder" drop-down menu, select "Inbox". Click the "Save" button in the top bar to save the filter.

Type name of your filter in Filter Name section



In the upper right hand corner of your account, click on the "Settings" icon. From here, click on "Options".

Click Settings icon

While in this section, click on the option for "Safe and blocked senders".

Click Safe and blocked senders

Click on "Safe senders".

Click Safe senders

Enter ucu@info.ucu.org and click the button to "Add to list".

Enter the email address



In the upper right hand corner of your account, click on "Options". From there, click "Mail Settings".

Click Options

On the "Settings" page, click "Spam Settings". From there, choose "Allow mail only from addresses I specify" on the drop-down menu. Enter ucu@info.ucu.org, click the plus button, and click save to save your changes.

Click Spam Settings



Right-click on the message from ucu@info.ucu.org in your inbox. Select "Junk E-mail" from the menu. Then, click "Add Sender to Safe Senders List".

Click add Sender to Safe Senders List



Select "Mail" and "Preferences" from the top menu.

Select Mail and Preferences

In the "Preferences" window, click the "Rules" icon. Then, click the "Add Rule" button.

Click to Add Rule

In the "Rules" window, type a name for your rule in the "Description" field. Use the following settings: “If any of the following conditions are met: From Contains.” Type ucu@info.ucu.org in the text field beside “Contains.” Select “Move Message” and “Inbox” from the drop-down menus. Click “Ok” to save the rule.

Add the email address



  1. Open your email
  2. Click "Options"
  3. Click "Block Senders"
  4. Locate the "Safe List"
  5. Enter the address ucu@info.ucu.org
  6. Click "OK"


  1. Click "Address Book"
  2. Click "New" and click "New Contact"
  3. Add ucu@info.ucu.org
  4. Click "Save"


  1. Open your email
  2. Click "Preferences"
  3. Under "General Email Preferences", click "Blocked Senders"
  4. Type ucu@info.ucu.org in the "Exceptions List"
  5. Click "Add"
  6. Click "Save"


  1. Click your "Junk Mail" folder
  2. Select the email from ucu@info.ucu.org that you would like to add as a safe sender
  3. Click "Mark as Not Spam"


  1. Select "Options"
  2. Select "Filters"
  3. Click "Add Filter"
  4. In the top row labeled "From" header, select "contains" from the drop down menu
  5. Enter ucu@info.ucu.org
  6. Move down to the bottom where there is the option "Move the message to". Select "Inbox" from the drop down menu.
  7. Select the "Add Filter" button again


  1. Click "Add"
  2. Enter your sender's address, ucu@info.ucu.org
  3. Click "Save"


  1. Check if your sender's email is in your "Junk" folder. Then, right click on the email and select "Mark As Not Junk".
  2. Click "Address Book"
  3. Make sure that the "Personal Address Book" is highlighted
  4. Click "New Card", the "New Card" window will display
  5. Under the "Contact" tab, copy ucu@info.ucu.org and paste it into the email dialog box
  6. Click "Ok"


  1. Click the "Settings" tab
  2. Click "Messages"
  3. Click "Allow and Block Messages"
  4. Select "Advanced Block Senders"
  5. In the "Allowed Senders and Domains" area, type ucu@info.ucu.org
  6. Click "Ok"


  1. Select "Settings"
  2. From the email settings screen, select "Junk E-mail Guard"
  3. Select "Safe List"
  4. Enter ucu@info.ucu.org
  5. Select "Add"


  1. Start Norton AntiSpam
  2. Select "Status & Settings" tab
  3. Select "Configure" button
  4. Select "Allowed List" tab
  5. Select "Add"
  6. Enter ucu@info.ucu.org
  7. Select "Ok"


  1. Click the "Allow/Deny" menu option in the Control Console
  2. Enter ucu@info.ucu.org in the "Add Entrys" field in the "Allow List"
  3. Click "Save"


  1. Open the email
  2. Right click ucu@info.ucu.org
  3. Select "Add to Address Book"
  4. Verify the sender's contact details
  5. Click "Save"


  1. Open the email
  2. Click the "Plus" symbol on ucu@info.ucu.org
  3. Add the first/last name of the sender
  4. Click "Ok"


  1. Open the email
  2. Click the "Plus" symbol on ucu@info.ucu.org
  3. Add the first/last name of the sender
  4. Click "Ok"

While we try to cover the majority of email clients and filters, we realize there are always more out there. If University Credit Union is being filtered, try adding ucu@info.ucu.org to your address book or contact list. If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist ucu@info.ucu.org.


If you still need assistance or have any questions, please reach out to us at mktg@ucu.org.


Whitelisting guide adapted from content created by AWeber Communications.