Credit unions were created with the idea of people helping people. Our industry’s founding principle is University Credit Union’s guiding light during the challenges of COVID-19. For nearly 70 years, UCU has been committed to serving our members’ needs and best interest. We are steadfast to continuing our service now and for generations to come.

 

UCU’s promise is to provide the University Community a financial edge. To further support our promise, we pledge to our members, that we will help ease the financial stress brought on by COVID-19. We are making this pledge so that you can focus on your family, health and other important responsibilities during this challenging time.

 

Below are updates to how we will operate as we enter this unprecedented time.

 

UCU has developed the following initiatives to help members impacted by COVID-19:

 

  • Forbearance on all real estate loans for up to 90 days (with appropriate documentation)
  • Increase limits on our mobile check deposit amount from $5,000 to $10,000 daily. (hold limits still apply)
  • Lowered consumer secured loan rates on new loans by 0.50% (a 20% reduction from current rates)

 

Additionally, UCU took proactive measures and automatically increased personal lines of credit and credit cards for qualified members. The new credit limits increased our member-owners’ purchasing power on average of 33%.

 

 

Based on the latest guidance from health officials, and to keep both our members and employees safe, UCU has made the decision to close our Ackerman (UCLA) and Studio City Branch locations.

 

If you have a transaction that is critical and requires in-person assistance, UCU's Main Branch will be open and appointments are no longer required.

 

In order to comply with government guidelines:

  • Branch capacity is limited to 10 members at a time
  • Face coverings will be required to enter the branch
  • Members experiencing a fever or cough will not be permitted to enter the branch
  • Social distancing, by remaining 6 feet apart will be required


The main branch hours have been modified as follows:

  •  Monday – Friday, 9:00 am to 4:00 pm
  • Saturday, 9:00 am to 1:00 pm

 

The contact center and video banking hours will remain unchanged and are as follows:

  • Monday – Friday, 7:00 am to 5:00 pm
  • Saturday, 9:00 am to 3:00 pm

 

Our ATM network also remains unchanged and is fully available at this time.

 

Please be advised that due to reductions in staff, accessibility to locations and reduction to branch hours, many participants in the Shared Branch network are currently suspending non-member access and transactions. In addition, UCU has suspended its Shared Branching services at our Main Branch location at this time.

 

 

While we recognize limiting branch access may cause an inconvenience, we want to remind you that you have access to both mobile and online banking to make transactions, deposit checks, and more. UCU Live!, our video banking service is also available in the mobile app.

 

Please utilize these channels as much as possible to help alleviate branch and contact center traffic as well as for best practices in personal care as noted by medical experts and elected officials.

 

 

Rest assured, we are a financially sound credit union that has served our members for nearly 70 years. We look forward to serving our members during this challenging time and into the future. Just as a reminder that your deposits will continue to be insured by the National Credit Union Association (NCUA).

 

 

In this environment it is key to remain vigilant against fraud. It is important to know that UCU will never ask you to verify your account or identity using confidential information such as full social security number, passwords, or PIN numbers.

 

Additional ways to keep your accounts and personal information safe:

 

 

The U.S. Department of Education announced that all borrowers with federally-held student loans will automatically have their interest rates set to 0% for at least 60 days.

 

All borrowers with federally-held loans may also request to suspend their payments for at least two months, and delinquent borrowers will have their payments automatically suspended. The Department of Education also announced that they have stopped the collection of defaulted federal student loans for at least 60 days.

 

Click here to learn more about how this may affect you.

 

The IRS will begin to roll out economic stimulus checks mid-April 2020. For most people, the stimulus payments will be direct deposited into your bank account. In the event you receive a physical check from the IRS, you can use mobile check deposit to deposit your check from home.

 

Click here for more information on the economic stimulus payments.

If you have any additional questions or concerns, have been impacted, or need assistance, call us at 800.UCU.4510 or use UCU Live! Video Banking via the mobile app or ucu.org to see how we can help.