Credit unions were created with the idea of people helping people. Our industry’s founding principle is University Credit Union’s guiding light during the challenges of COVID-19. For nearly 70 years, UCU has been committed to serving our members’ needs and best interest. We are steadfast to continuing our service now and for generations to come.

 

UCU’s promise is to provide the University Community a financial edge. To further support our promise, we pledge to our members, that we will help ease the financial stress brought on by COVID-19. We are making this pledge so that you can focus on your family, health and other important responsibilities during this challenging time.

 

Below are updates to how we will operate as we enter this unprecedented time.

 

UCU is here to help members impacted by COVID-19. If you are having challenges with your loans due to COVID-related issues, please contact UCU Account Resolutions at 800.UCU.4510 x2815 or 424.210.9392.

 

 

During the pandemic, UCU has remained committed to keeping our members and team safe. We have made these adjustments while still providing the highest levels of service. We have implemented the following safety measures for our main branch.

 

In order to comply with government guidelines:

  • Branch capacity is limited to 5 members at a time
  • Face coverings will be required to enter the branch
  • Anyone entering the branch will be scanned by a contact-free temperature check device
  • Members experiencing a fever or cough will not be permitted to enter the branch
  • Social distancing, by remaining 6 feet apart will be required


The Main Branch hours are as follows:

  • Monday – Friday, 9:00 a.m. to 4:00 p.m.
  • Saturday, 9:00 a.m. to 1:00 p.m.

 

The UCLA Branch is temporarily closed.

 

The Studio City Branch remains closed until further notice.

 

The contact center and video banking hours remain unchanged and are as follows:

  • Monday – Friday, 7:00 a.m. to 5:00 p.m.
  • Saturday, 9:00 a.m. to 3:00 p.m.

 

Our ATM network also remains unchanged and is fully available at this time.

 

Please be advised that due to reductions in staff, accessibility to locations and reduction to branch hours, many participants in the Shared Branch network are currently suspending non-member access and transactions. In addition, UCU has suspended its Shared Branching services at our Main Branch location at this time.

 

 

While we recognize limiting branch access may cause an inconvenience, we want to remind you that you have access to both mobile and online banking to make transactions, deposit checks, and more. UCU Live!, our video banking service is also available in the mobile app.

 

Please utilize these channels as much as possible to help alleviate branch and contact center traffic as well as for best practices in personal care as noted by medical experts and elected officials.

 

 

Rest assured, we are a financially sound credit union that has served our members for nearly 70 years. We look forward to serving our members during this challenging time and into the future. Just as a reminder that your deposits will continue to be insured by the National Credit Union Association (NCUA).

 

 

In this environment it is key to remain vigilant against fraud. It is important to know that UCU will never ask you to verify your account or identity using confidential information such as full social security number, passwords, or PIN numbers.

 

Additional ways to keep your accounts and personal information safe:

 

 

The U.S. Department of Education announced that all borrowers with federally-held student loans will automatically have their interest rates set to 0% for at least 60 days.

 

All borrowers with federally-held loans may also request to suspend their payments for at least two months, and delinquent borrowers will have their payments automatically suspended. The Department of Education also announced that they have stopped the collection of defaulted federal student loans for at least 60 days.

 

Click here to learn more about how this may affect you.

 

If you have any additional questions or concerns, have been impacted, or need assistance, call us at 800.UCU.4510 or use UCU Live! Video Banking via the mobile app or ucu.org to see how we can help.