Hardship Assistance

If you are seriously delinquent and possibly facing foreclosure, University Credit Union has some options for you to consider. In all cases, we strongly urge you to stay in touch with a University Credit Union representative. We will be able to discuss your options more fully and review the type of action plan for you. Speak with a UCU representative toll-free at (866) 960-7808.

List of Options
1. Repayment Plan (Divide past due amount into payments over a 6-month period)
2. Workout Plan (Modification/Forbearance)
3. Interest Only

Instructions on steps to follow to explore the above options
1. Call the Account Resolutions Department toll-free at (866) 960-7808
2. Explain your situation (What has changed since you opened the loan)
3. Advise your UCU representative what your intentions are regarding your loan
4. Prepare a Hardship Letter (specify the Reason for Delinquency and your plan of action for sustaining your new payment arrangement)

Items required to be considered for possible workout on Real Estate Loans
1. Hardship Letter (specify the Reason for Delinquency and your plan of action for sustaining your new payment arrangement)
2. Copy of most recent paycheck stub or proof of income
3. List of Monthly debts & expenses
4. Estimate of affordable Monthly Payment amount