We are excited to announce a new system upgrade that will help us enhance your overall experience with University Credit Union and give you the financial advantage you deserve. While the system upgrade will occur on November 1, 2021, some banking services will be temporarily impacted starting after 5 pm on October 29 through November 1. In order to complete our system upgrade, UCU will be closed on October 30, October 31, and November 1.

 

To help you prepare and plan accordingly for the system upgrade, we have put together a list of impacted items you should be aware of:

 

 

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Mobile and online banking

Mobile and online banking will be unavailable starting after 5 pm on October 29 through November 1. During this time you will not be able to access your account.

 

UCU Cards

 

Credit, debit, and ATM cards

Your credit, debit, and ATM cards can be used as normal during the system upgrade weekend, however, balance inquiries at ATMs will be unavailable and transactions will not post until after the system upgrade takes place on November 1.

 

External Transfers

 

External Transfers

Any external transfers, to a financial institution outside of UCU or via Popmoney®, that are scheduled through October 29 will take place as normal. In addition, make note of any contacts you have set up for Popmoney or financial institutions for external transfers, as they will need to be re-entered after the system upgrade is completed.

For more information, click here.

 

 

Internal Transfers

 

Internal Transfers

Any transfers scheduled internally to a UCU account or loan through October 29 will take place as normal; any scheduled between October 30 - October 31 will not process until November 1. If you have any internal transfers scheduled during the downtime on October 30 and 31, we strongly encourage you to log in to mobile or online banking and reschedule them.

 

 

Shared Branching

 

Shared Branch Transactions

UCU accounts will not be accessible via Shared Branches starting at 5 pm on October 29 through November 1, however, you will still have access to UCU and CO-OP ATMS during this time. The Shared Branching network will be available to UCU members starting November 2.

 

 

Fone-Teller

 

Fone-Teller

After Monday, October 18, Fone-Teller will be unavailable. You will be able to use mobile or online banking or our virtual assistant, Royce, over the phone or on ucu.org to check balances, transfer money, and more.

 

 

Royce

 

Royce, our virtual assistant

Royce will be unavailable for any account specific inquiries or transactions starting after 5 pm on October 29 through November 1; however, Royce will still be able to provide answers to product or service related questions.

 

 

Statements

 

Statements

After the system upgrade is completed, your account and credit card statements will have a new enhanced look and presentation.

 

 

Intuit

 

Intuit® Services

Access to Quicken®, QuickBooks®, and Mint may be interrupted starting after 5:00pm on Friday, October 29 – Monday, November 1, and may continue to be interrupted for up to 3 – 5 business days after November 1. In preparation, we encourage you to download a QFX/QBO file before 5:00pm on Friday, October 29.

 

Hours of operation during the system upgrade weekend

 

  • Friday, October 29 – normal business hours
  • Saturday, October 30 – Monday, November 1 – UCU will be closed to members for business
  • Tuesday, November 2 – normal business hours will resume

 

We understand this upgrade may be a temporary inconvenience, and we greatly appreciate your support and patience during this time. We look forward to being able to serve you better after this upgrade!

 

FAQs

 

What will your hours be during the system upgrade?

UCU will be closed Saturday, October 30 – Monday, November 1. Normal hours will resume on Tuesday, November 2.

 

Will I be able to use Shared Branching and CO-OP ATMs during the system upgrade?

Starting at 5 pm on October 29 , UCU accounts will not be accessible via the Shared Branching network, however you will be able to use CO-OP ATMs. The Shared Branching network will be available to UCU members starting November 2.

 

Will my account number change?

Your account number will not change.

 

Can I open a membership during the system upgrade?

You can submit your membership application during the system upgrade, however, your application will not be processed until after the upgrade is completed on November 2.

 

What if I need to fund a loan during the system upgrade?

During the system upgrade, you can submit an application for a loan, but we will be unable to fund loans until after the upgrade is completed on November 2.

 

Can I use Check by Phone during the system upgrade?

Check by Phone will be unavailable after Thursday, October 28 and will be available again starting Tuesday, November 2.

 

What if I need a money order during the system upgrade?

During our system upgrade, we will be unable to issue money orders, so we recommend visiting UCU before Saturday, October 30 if you need one. If you need a money order during this time and cannot make it to UCU ahead of the system upgrade, you can get one from locations including your local post office, 7-eleven, or CVS.

 

Will I be able to make my mortgage payment during the system upgrade?

Yes, you can make your mortgage payment as you normally would, using UCU Mortgage Servicing.

 

Who will you be sharing info with during the system upgrade?

Your information will not be shared during the system upgrade.

 

How do I ensure my information in your system will be correct?

We have a team dedicated to quality assurance during our system upgrade to make sure  your information is correct. If you believe your information is incorrect after our system upgrade is completed, please contact us at 800.UCU.4510.  

 

 

Will my mobile and online banking username and password change?

No, when our system upgrade is complete, you will be able to log into mobile and online banking with your existing username and password.

 

Will my external transfers be impacted?

Any external transfers, to a financial institution outside of UCU or via Popmoney®, that are scheduled through October 29 will take place as normal. In addition, make note of any contacts you have set up for Popmoney or financial institutions for external transfers, as they will need to be re-entered after the system upgrade is completed. For more information, click here.

 

Will my internal transfers be impacted?

Any transfers scheduled internally to a UCU account or loan through October 29 will take place as normal; any scheduled between October 30 - October 31 will not process until November 1. In addition, make note of any UCU members you have set up to transfer money to, as they will need to be re-entered after the system upgrade is completed. For more information, click here.

 

Am I able to schedule a Bill Pay transaction during the system upgrade?

You will not be able to schedule any Bill Pay transactions during the system upgrade because you will not be able to access your account via mobile or online banking.

 

What will happen if I have a Bill Pay transaction scheduled during the system upgrade?

Your Bill Pay transactions will process normally. Any transactions scheduled on October 30 or 31 will be processed on October 29.

 

 

Will the system upgrade impact my card usage?

No, you can still use you ATM, credit, and debit cards, but posting of transactions will be delayed.

 

Will I be able to access Card Manager to freeze or unfreeze my card(s) during the system upgrade?

You will not be able to access Card Manager or Card Alerts, as both mobile and online banking will be unavailable. Please plan accordingly prior to the system upgrade if you need to freeze or unfreeze your card(s).  

 

Can I still withdraw money from an ATM?

Yes, you can continue to use your ATM and debit cards as usual during the upgrade, but will be unavailable to use the balance inquiry function. In addition, the balance on your ATM receipt will reflect the amount in your account prior to the start of the system upgrade.

 

What if I experience fraud and need a new card during the system upgrade?

If you experience fraud at any time during the system upgrade, please contact us at 800.UCU.4510 to block your card. On Tuesday, November 2, a team member from UCU will reach out to issue you a new card and assist you with any card fraud or dispute claims.