What will your hours be during the system upgrade?
UCU will be closed Saturday, October 30 – Monday, November 1. Normal hours will resume on Tuesday, November 2.
Will I be able to use Shared Branching and CO-OP ATMs during the system upgrade?
Starting at 5 pm on October 29 , UCU accounts will not be accessible via the Shared Branching network, however you will be able to use CO-OP ATMs. The Shared Branching network will be available to UCU members starting November 2.
Will my account number change?
Your account number will not change.
Can I open a membership during the system upgrade?
You can submit your membership application during the system upgrade, however, your application will not be processed until after the upgrade is completed on November 2.
What if I need to fund a loan during the system upgrade?
During the system upgrade, you can submit an application for a loan, but we will be unable to fund loans until after the upgrade is completed on November 2.
Can I use Check by Phone during the system upgrade?
Check by Phone will be unavailable after Thursday, October 28 and will be available again starting Tuesday, November 2.
What if I need a money order during the system upgrade?
During our system upgrade, we will be unable to issue money orders, so we recommend visiting UCU before Saturday, October 30 if you need one. If you need a money order during this time and cannot make it to UCU ahead of the system upgrade, you can get one from locations including your local post office, 7-eleven, or CVS.
Will I be able to make my mortgage payment during the system upgrade?
Yes, you can make your mortgage payment as you normally would, using UCU Mortgage Servicing.
Who will you be sharing info with during the system upgrade?
Your information will not be shared during the system upgrade.
How do I ensure my information in your system will be correct?
We have a team dedicated to quality assurance during our system upgrade to make sure your information is correct. If you believe your information is incorrect after our system upgrade is completed, please contact us at 800.UCU.4510.