Why did you upgrade digital banking?

We upgraded our digital banking platforms because we are committed to giving our member-owners the most up-to-date and secure digital banking experience available. Now, when you access your account in the mobile app or online banking, you will be able to have a more seamless experience, with enhanced self-service options available to you, making banking with UCU more convenient and easy. By upgrading digital banking, we are able to have more flexibility and ease to continue implementing more new and exciting features, improving your banking experience.

Did any of my account information change?

There were no changes to account numbers or personal information.

Do mobile and online banking look the same?

Yes, the new platform features a new fresh and modern design with a personalized dashboard that will give you a more organized overview of your accounts. The new platform offers an enhanced and consistent experience whether you are using the mobile app or online banking.

Was my current Bill Pay information converted over to the new digital banking platform?

Yes, your payees, scheduled payments, recurring payments, and previous payment history were all converted over to the new Bill Pay system. Please review your existing settings, payees, and scheduled bill payments in Bill Pay to confirm all information is correct and up-to-date.

Are there any changes to Bill Pay in the upgraded platform?

To ensure a smoother payment process, prior to sending a payment, your account will now require the funds needed to fulfill the payment. Bill payments will be debited from your account on the send date, not the due date. For example, if you have a payment scheduled to deliver on June 16, the new Bill Pay system will confirm you have sufficient funds available for the payment and debit your account on June 15. If the necessary funds are not available to complete the bill payment, the payment will not process and will automatically be canceled.

If I was enrolled in eBills in the past digital banking, will I need to re-enroll?

Yes, if you were enrolled in eBills, which provides an electronic copy of the statement that the payee provides monthly, you will need to re-enroll. The re-enrollment process takes approximately seven days to process.

Where can I see a list of my Bill Pay payees?

To see your Bill Pay payee, navigate to the 'Pay Bills' tab in digital banking. Fro here, click 'Pay' and you will see a list of your payees. You can also click on the three vertical dots above 'Pay', select 'Settings', and then click 'Manage Billers.'

Will the way UCU and Quicken connect be changing?

Yes, UCU now utilizes both Express Web Connect and Web Connect and you will still continue to be able to access transactions and update account transactions.

With Express Web Connect, you will be able to enter your digital banking username and password into Quicken or QuickBooks to automatically download and update your transactions. With Web Connect, you can download your transactions in online banking and import them into Quicken or QuickBooks.

What steps do I need to take once the digital banking upgrade is complete?

With the upgrade complete, complete the remaining steps in the applicable conversion instructions guide to deactivate and reactivate your UCU connection with Quicken or QuickBooks to ensure your UCU accounts are set up correctly.

• Please reference these instruction guides for additional details:

  • Quicken
  • QuickBooks Online
  • QuickBooks Desktop
  • Mint

When will Express Web Connect for Quicken be available?

Express Web Connect will not be available until approximately 10 business days after June 6, 2023. During this time, if you need to make transaction updates, you can download your transactions from online banking and import them into Quicken or QuickBooks.

What new features are available in the upgraded digital banking?

You have all the same great features you are used to, but now, you will now be able to enjoy new features including enhanced self-service options, a personal dashboard, additional money movement options, more customizable, real-time security alerts, intuitive tools to help you achieve financial wellness, and more.

Is there  a peer-to-peer payment (P2P) tool in the new digital banking platform?

Yes, with the new P2P tool, you will now be able to send money in real-time to your contacts.

Can I still check my FICO score?

You can still check your FICO score, and now, your score can be refreshed daily.

Will the new digital banking platform offer a tool to help me manage my money?

With our new financial wellness tool, you can set savings goals, analyze your spending, and more. Take note that all previously aggregated accounts will not carry over from our old money management tool and will need to be re-added.

Will my secure messages and emails from the previous digital banking platform carry over?

You will still be able to securely and safely send secure messages and emails from within the upgraded digital banking platforms, however, any requests or tickets from the current digital baking platform will not carry over.

Will I be able to open new share accounts or apply for loans from within the new digital banking platform?

You will still be able to apply for loans from within the new digital banking platform. With the upgrade, you will now conveniently have the ability to open share accounts including, secondary savings accounts, checking accounts, money market accounts, and certificates, right from within mobile or online banking, saving you a call to UCU.

Do I use the same mobile app to log in?

If you are an iOS app user, you will need to perform an update in the app store. If you are an Android user, you will need to delete your old mobile app and download the new one from the Google Play Store.

What will I need when I log in for the first time?

You will need your current username to log in for the first time. You will then be prompted to create a new password to access your accounts. Please note, if your current digital banking password meets the security requirements, you can use that password or create a new one.

What are the minimum browser and mobile device requirements to use the new digital banking platform?

Please see a list of supported operating systems and browsers in the chart below. If your Android or Apple device does not meet these minimum requirements, the UCU mobile app may not appear in the app store.