Preventing fraud starts with you.


In today’s digital world, there has been an unfortunate rise in scams and fraudulent activity targeting unsuspecting individuals. Protecting your accounts starts with staying informed and taking proactive measures to preserve your financial future. We’re here to provide you with the knowledge and tools to protect yourself from these potential threats so your accounts can be kept safe and secure.


If you are feeling any doubt or concern about a call, text, or email you receive claiming to be from UCU, call us at 800.UCU.4510 immediately.



What to expect from University Credit Union


  • UCU will NEVER call, email, or otherwise contact you and ask for your username, password, or other online banking credentials.
  • UCU will NEVER contact you and ask about your credit or debit card number, PIN, 3-digit security code, or one-time passcode.
  • Our Fraud Department will NEVER contact you and ask for your card number, expiration date, or CVC (security) code.
  • Help prevent this type of theft on your UCU accounts by enabling multi-factor authentication, monitoring your transactions, and setting up account alerts inside of digital banking.


Stay one step ahead of scammers:




Be cautious of phishing attempts

If you receive any communication claiming to be from UCU requesting personal information, do not respond, click any links, or provide any information such as your account username, password, or one-time password codes.




Monitor your accounts

Stay proactive by reviewing your banking transactions regularly. If you notice any unauthorized or suspicious activity, report it to us immediately.




Enable multi-factor authentication

This additional layer of protection ensures that only authorized individuals can access your accounts, even if your log in credentials are compromised.




Set up account alerts

In digital banking, enable alerts for any unusual activity such as unfamiliar log ins and balance changes.



Beware of common scams:


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Fake banking apps: Ensure you’re only using the official UCU digital banking app. Scammers can create counterfeit mobile banking apps that closely resemble the real thing. Victims may unknowingly download these fake apps, allowing the scammer to capture their login credentials and gain access to their account.


Download the official UCU digital banking app:


Apple Store



Google Play




Suspicious calls: Exercise caution if you receive an unexpected phone call claiming to be from UCU. Remember, UCU will never contact you and ask for your username, password, credit or debit card number, PIN, or 3-digit security code.




P2P scams: Be on the lookout for suspicious activity when sending or receiving payments through Pay a Person (P2P). For example, after sending you a payment, the scammer might call their bank to cancel a transaction by claiming that the transfer amount is wrong or that their account was hacked.




Account takeover: Scammers gain unauthorized access to your bank account by stealing your login credentials or personal information. You can help prevent this type of theft by enabling multi-factor authentication and monitoring your accounts.


At UCU, your account safety is our main priority. If you are uncomfortable with any communication you receive regarding your UCU account, please hang up and call UCU at 800.UCU.4510 to verify if the call came from us.

Concerned you're a victim of fraud?

Call us at 800.UCU.4510 to report it immediately! We'll review your account with you and assist with any security questions.