Contact us
Hours of operation
Westwood Advisory Center
Saturday: 9:00 a.m. to 3:00 p.m.
Saint Mary's Banking Hub
Click here to book an appointment.
UC Davis Banking Hub
Click here to book an appointment.
University of California San Diego Banking Hub
Click here to book an appointment.
Santa Clara University Banking Hub
Tuesday & Wednesday: 10:00 a.m. to 2:00 p.m.
By appointment only.
Click here to book an appointment.
Or choose another convenient way to reach us...
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- PHONE about PHONE
Central Intelligence Advisory Center Hours
Monday - Friday: 7:00 a.m. to 5:00 p.m.
Saturday: 9:00 a.m. to 3:00 p.m.Get free, 24-hour access to your accounts with digital bankingClick to digital banking. Verify balances, review cleared checks, transfer money, make loan payments and monitor activity.
If you prefer to speak over the phone, our virtual assistant RoyceClick to Royce is available 24/7 to help check balances, send money, and answer basic questions about UCU products and services.
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- CHAT about CHAT
Use RoyceClick to Royce, our virtual assistant, on ucu.org or over the phone.
Here are just some of the things Royce can help with:
- How to open an account
- How to register for online banking
- Product questions
- University Investment Services information
- Finding your nearest advisory center or ATM
- Hours of operation
- Sending money
- Checking your balances
- Viewing your statements
- The loan application process
- Text capabilities to forward requested information directly to your phone
- And so much more!
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- BOOK AN APPOINTMENT about BOOK AN APPOINTMENT Our team is here to help you! Click hereClick to Click here - ContactClick here to book a virtual appointment today.
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Please do not include account/Social Security numbers or other sensitive information in your email.
- For information regarding your account, or a general question: ucumail@ucu.orgClick to ucumail@ucu.org
- To report an e-mail phishing scam involving University Credit Union, please forward e-mail message to: abuse@ucu.orgClick to abuse@ucu.org
- For questions about your existing loan application: loan_dept@ucu.orgClick to loan_dept@ucu.org
- To apply for a job, send resume to: jobs@ucu.orgClick to jobs@ucu.org
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General Inquiries:
University Credit Union - Westwood Advisory Center
1500 S. Sepulveda Blvd.
Los Angeles, CA
90025Payments and Deposits:
UCU Payments
PO Box 25356
Los Angeles, CA
90025-0356Please include your account number with your mailed check. Failure to include this information may delay or result in an inability to process your mailed request.
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- FAX about FAX
- Loan Department - 424.320.4640
- Real Estate Department (HELOC requests) - 424.320.4639
- New Accounts - 424.320.4636
- Loan & Deposit Servicing 424.320.4633
- FAX about FAX
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- IMPORTANT NUMBERS about IMPORTANT NUMBERS
Bill Pay
Bill Pay's Customer Service can be contacted either by e-mail or by a dedicated phone number, available 24 hours a day, 7 days a week. Contact information is available on the Bill PayClick to Bill Pay site (in the HELP section) and only available to members who have registered for Bill Pay. Log inClick to Log in to digital banking to access Bill Pay.
Mastercard®
Account balances, payments, or general questions
ucu.orgClick to ucu.org or 800.UCU.4510Click to 800.UCU.4510
Report lost or stolen Mastercard® (Within US)
Report lost or stolen Mastercard® (International)
Report fraud 888.918.7313Click to 888.918.7313
727.299.2449Click to 727.299.2449Mail payments
UCU Payments
PO Box 25356
Los Angeles, CA
90025-0356Student Loans
Application or general questions
800.673.8176Click to 800.673.8176 Loan balance or payment inquiries Mail payments
University Accounting Service, LLC.
PO Box 5879
Carol Stream, IL
60197Home Loans
Application or general questions
855.699.5962Click to 855.699.5962
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- ASK THE CEO about ASK THE CEO
At UCU, we're here to serve your financial needs with unparalleled value and personal service. Connect directly with a question or a comment for our CEO.
Click here to ask a questionClick to Click here to ask a question
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Relevant resources
Calculators
Learning center
Forms
University Credit Union offers membership to employees, students and alumni of UCLA, Pepperdine University, Loyola Marymount University, Santa Clara University, Saint Mary's College, UC Irvine, UC Davis, UC San Diego, Georgia Tech, University of Texas at Arlington, Abilene Christian University, Mount St. Mary's University, Chabot College and Las Positas College, West Coast Conference Universities, Western Athletic Conference Universities, and other universities throughout California. UCU offers a variety of products and services including checking accounts, credit cards, home mortgages, auto loans, personal loans, commercial loans, insurance, investments, as well as digital banking.