We can't wait to hear from you!


Please fill out this form to be contacted by a University Credit Union member service specialist. Required fields are marked with a *.

Hours of Operation


Westwood Advisory Center
Monday – Friday: 9:00 a.m. to 5:00 p.m.
Saturday: 9:00 a.m. to 3:00 p.m.

UCLA Advisory Center
Monday – Friday: 9:00 a.m. to 5:00 p.m.

Studio City Advisory Center

Or choose another convenient way to reach us...


Contact Center Hours

Monday - Friday: 7:00 a.m. to 5:00 p.m.
Saturday: 9:00 a.m. to 3:00 p.m.

  • Toll-Free: 800.UCU.4510
  • Main Office: 424.320.4700


Get free, 24-hour access to your accounts with Online or Mobile Banking. Verify balances, review cleared checks, transfer money, make loan payments and monitor activity.

If you prefer to speak over the phone, our virtual assistant Royce is available 24/7 to help check balances, send money, and answer basic questions about UCU products and services.



Use Royce, our virtual assistant, on ucu.org or over the phone.

Here are just some of the things Royce can help with:

  • How to open an account
  • How to register for online banking
  • Product questions
  • University Investment Services information
  • Finding your nearest advisory center or ATM
  • Hours of operation
  • Sending money
  • Checking your balances
  • Viewing your statements
  • The loan application process
  • Text capabilities to forward requested information directly to your phone
  • And so much more!




To contact one of our member service representatives, click on the UCU Live! Video Chat icon on the right-hand side of your screen, or you can download the app from the Apple Store® or Google Play™.

Video Banking Hours

  • Monday – Friday: 10 a.m. to 3 p.m.
  • Saturday and Sunday: Closed



  • For information regarding your account, or a general question: ucumail@ucu.org
  • To report an e-mail phishing scam involving University Credit Union, please forward e-mail message to: abuse@ucu.org
  • For questions about your existing loan application: loan_dept@ucu.org
  • To apply for a job, send resume to: jobs@ucu.org

(Please do not include account/Social Security numbers or other sensitive information in your email.)


University Credit Union – Main Office
1500 S. Sepulveda Blvd.
Los Angeles, CA 90025



  • Loan Department – 310.473.7192
  • Real Estate Department (HELOC requests) – 424.320.4639
  • New Accounts – 310.473.7182



Bill Pay Contact

Bill Pay’s Customer Service can be contacted either by e-mail or by a dedicated phone number, available 24 hours a day, 7 days a week. Contact information is available on the Bill Pay site (in the HELP section) and only available to members who have registered for Bill Pay. Log in to Online Banking to access Bill Pay.

Mastercard® Contacts

Account Balances ucu.org or 800.UCU.4510 x1
Report Lost or Stolen Mastercard® 888.241.2510 x1 or 909.941.1398 x1
Report Lost or Stolen Mastercard® (International)   888.241.2510 x1 or 909.941.1398 x1
Mail Payments UCU Payments
PO Box 25356
Los Angeles, CA
Obtain copy of Mastercard® Agreement
424.320.4700 x1
Payments by Phone 800.UCU.4510 x1

Instant Issue Visa® Debit Card Contacts

If your Visa® debit card is lost or stolen, you can instantly obtain a replacement card at any UCU advisory center. No more waiting for a new card in the mail.

Report Lost or Stolen VISA® Debit Card (within U.S.) 888.241.2510
Report Lost or Stolen VISA® Debit Card (outside U.S.) 909.941.1398
Account Information (during UCU's business hours)   424.320.4700

At UCU, we’re here to serve your financial needs with unparalleled value and personal service.


Do you have a question or a comment for our CEO, David L. Tuyo? He can’t wait to answer them!

Please fill out the form below to submit your inquiry.


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Member Testimonial

"After my car was totaled a week ago I was extremely surprised to find I could get a new car for almost the same price. Now I have a new car almost 1 week after losing my old car and I couldn't be happier!"

- Shayla Y.