We can't wait to hear from you!

 

Please fill out this form to be contacted by a University Credit Union member service specialist. Required fields are marked with a *.

Hours of Operation

Sepulveda Branch

Monday – Friday: 7 a.m. to 5 p.m.
Saturday: 9 a.m. to 3 p.m.

Ackerman Branch

Monday – Friday: 8:30 a.m. to 5 p.m.

Studio City Branch

Monday – Friday: 9:30 a.m. to 3:30 p.m.

Beverly Branch

Monday & Thursday: 9:30 a.m. to 3:30 p.m.

Or choose another convenient way to reach us...

  • Main Office: 424.320.4700
  • Toll-Free: 800.UCU.4510
  • Phone: 310.473.2609

Get free, 24-hour access to your accounts by calling 310.473.2609. Verify balances, review cleared checks, transfer money, make loan payments and monitor activity. All you need is your account number and your Personal Identification Number (PIN).

Let's take this online. Click here to connect with one of our Financial Services Specialists. Chat hours are 8 a.m. to 5 p.m. PST on weekdays, and 9 a.m. to 3 p.m. PST on Saturday.

Please do not include account/Social Security numbers or other sensitive information in your chat message.

  • For information regarding your account, or a general question: ucumail@ucu.org
  • For technical help with eBranch or the UCU website: tech_support@ucu.org
  • To report an e-mail phishing scam involving University Credit Union, please forward e-mail message to: abuse@ucu.org
  • For questions about your existing loan application: loan_dept@ucu.org
  • To apply for a job, send resume to: jobs@ucu.org

(Please do not include account/Social Security numbers or other sensitive information in your email.)

University Credit Union – Main Office
1500 S. Sepulveda Blvd.
Los Angeles, CA 90025

 

  • Loan Department 310.473.7192
  • New Accounts 310.473.7182

 

Bill Pay Contact

Bill Pay’s Customer Service can be contacted either by e-mail or by a dedicated phone number, available 24 hours a day, 7 days a week. Contact information is available on the Bill Pay site (in the HELP section) and only available to members who have registered for Bill Pay. Log in to Online Banking to access Bill Pay.

Mastercard® Contacts

Account Balances www.UCU.com or 800.UCU.4510 x1
Report Lost or Stolen Mastercard® 888.241.2510 x1 or 909.941.1398 x1
Report Lost or Stolen Mastercard® (International)   888.241.2510 x1 or 909.941.1398 x1
Mail Payments UCU Operations Support
PO Box 25356
Los Angeles, CA
90025-0356
Obtain copy of Mastercard® Agreement
424.320.4700 x1
Payments by Phone 800.UCU.4510 x1


Instant Issue Visa® Debit Card Contacts


If your Visa® debit card is lost or stolen, you can instantly obtain a replacement card at any UCU branch. No more waiting for a new card in the mail.

Report Lost or Stolen VISA® Debit Card (within U.S.) 888.241.2510
Report Lost or Stolen VISA® Debit Card (outside U.S.) 909.941.1398
Account Information (during UCU's business hours)   424.320.4700

Member Testimonial

"After my car was totaled a week ago I was extremely surprised to find I could get a new car for almost the same price. Now I have a new car almost 1 week after losing my old car and I couldn't be happier!"

- Shayla Y.