Contact us
Hours of operation
Westwood Advisory Center
Saturday: 9:00 a.m. to 3:00 p.m.
Saint Mary's Banking Hub
Click here to book an appointment.
UC Davis Banking Hub
Click here to book an appointment.
University of California San Diego Banking Hub
Click here to book an appointment.
Santa Clara University Banking Hub
Tuesday - Thursday: 10:00 a.m. to 2:00 p.m.
By appointment only.
Click here to book an appointment.
Or choose another convenient way to reach us...
- PHONE about PHONE
Central Intelligence Advisory Center Hours
Monday - Friday: 7:00 a.m. to 5:00 p.m.
Saturday: 9:00 a.m. to 3:00 p.m.Get free, 24-hour access to your accounts with digital banking. Verify balances, review cleared checks, transfer money, make loan payments and monitor activity.
If you prefer to speak over the phone, our virtual assistant Royce is available 24/7 to help check balances, send money, and answer basic questions about UCU products and services.
- CHAT about CHAT
Use Royce, our virtual assistant, on ucu.org or over the phone.
Here are just some of the things Royce can help with:
- How to open an account
- How to register for online banking
- Product questions
- University Investment Services information
- Finding your nearest advisory center or ATM
- Hours of operation
- Sending money
- Checking your balances
- Viewing your statements
- The loan application process
- Text capabilities to forward requested information directly to your phone
- And so much more!
- BOOK AN APPOINTMENT about BOOK AN APPOINTMENT Our team is here to help you! Click here to book a virtual appointment today.
- EMAIL about EMAIL
Please do not include account/Social Security numbers or other sensitive information in your email.
- For information regarding your account, or a general question: ucumail@ucu.org
- To report an e-mail phishing scam involving University Credit Union, please forward e-mail message to: abuse@ucu.org
- For questions about your existing loan application: loan_dept@ucu.org
- To apply for a job, send resume to: jobs@ucu.org
- MAIL about MAIL
General Inquiries:
University Credit Union - Westwood Advisory Center
1500 S. Sepulveda Blvd.
Los Angeles, CA
90025Payments and Deposits:
UCU Payments
PO Box 25356
Los Angeles, CA
90025-0356Please include your account number with your mailed check. Failure to include this information may delay or result in an inability to process your mailed request.
- FAX about FAX
- Loan Department - 424.320.4640
- Real Estate Department (HELOC requests) - 424.320.4639
- New Accounts - 424.320.4636
- Loan & Deposit Servicing 424-320-4633
- IMPORTANT NUMBERS about IMPORTANT NUMBERS
Bill Pay
Bill Pay's Customer Service can be contacted either by e-mail or by a dedicated phone number, available 24 hours a day, 7 days a week. Contact information is available on the Bill Pay site (in the HELP section) and only available to members who have registered for Bill Pay. Log in to digital banking to access Bill Pay.
Mastercard®
Account balances, payments, or general questions
Report lost or stolen Mastercard® (Within US)
Report lost or stolen Mastercard® (International)
Mail payments
UCU Payments
PO Box 25356
Los Angeles, CA
90025-0356Student Loans
Application or general questions
800.673.8176 Loan balance or payment inquiries Mail payments
University Accounting Service, LLC.
PO Box 5879
Carol Stream, IL
60197Home Loans
Application or general questions
855.699.5962 - ASK THE CEO about ASK THE CEO
At UCU, we're here to serve your financial needs with unparalleled value and personal service. Do you have a question or a comment for our CEO, David L. Tuyo? He can't wait to answer them!
Relevant resources
Calculators
Learning center
Forms
University Credit Union offers membership to employees, students and alumni of UCLA, Pepperdine University, Loyola Marymount University, Santa Clara University, Saint Mary's College, UC Irvine, UC Davis, UC San Diego, Georgia Tech, University of Texas at Arlington, Mount St. Mary's University, Chabot College and Las Positas College, West Coast Conference Universities, The Big West Universities, Western Athletic Conference Universities, Southland Conference Universities, and other universities throughout California. UCU offers a variety of products and services including checking accounts, credit cards, home mortgages, auto loans, personal loans, commercial loans, insurance, investments, as well as digital banking.