Skip to main content
Open an Account

Book your appointment today

Making an appointment with one of our certified financial experts is easy! Just complete our short online form and you'll be on your way to personalized financial guidance.

Hours of operation

Westwood Advisory Center

Westwood Advisory Center

Monday - Friday: 9:00 a.m. to 5:00 p.m.
Saturday: 9:00 a.m. to 3:00 p.m.
Learn more about Westwood Advisory Center
UCLA Advisory Center

UCLA Advisory Center

Monday - Friday: 9:00 a.m. to 5:00 p.m.
Learn more about UCLA Advisory Center
Saint Mary's Banking Hub

Saint Mary's Banking Hub

Tuesday & Friday: 10:00 a.m. to 2:00 p.m.
Click here to book an appointment.
Learn more about Saint Mary's Banking Hub
UC Davis Banking Hub

UC Davis Banking Hub

Tuesday - Thursday: 10:00 a.m. to 2:00 p.m.
Click here to book an appointment.
Learn more about UC Davis Banking Hub
University of California San Diego Banking Hub

University of California San Diego Banking Hub

Monday - Friday: 10:00 a.m. to 2:00 p.m.
Click here to book an appointment.
Learn more about University of California San Diego Banking Hub
Santa Clara University Banking Hub

Santa Clara University Banking Hub

Monday - Friday: 10:00 a.m. to 3:00 p.m. 

By appointment only.
Click here to book an appointment.  

Learn more about Santa Clara University Banking Hub

Or choose another convenient way to reach us...

  • PHONE about PHONE

    Central Intelligence Advisory Center Hours

    Monday - Friday: 7:00 a.m. to 5:00 p.m.
    Saturday: 9:00 a.m. to 3:00 p.m.

     

    Get free, 24-hour access to your accounts with digital banking. Verify balances, review cleared checks, transfer money, make loan payments and monitor activity.

    If you prefer to speak over the phone, our virtual assistant Royce is available 24/7 to help check balances, send money, and answer basic questions about UCU products and services.

  • CHAT about CHAT

    Use Royce, our virtual assistant, on ucu.org or over the phone.

    Here are just some of the things Royce can help with:

    • How to open an account
    • How to register for online banking
    • Product questions
    • University Investment Services information
    • Finding your nearest advisory center or ATM
    • Hours of operation
    • Sending money
    • Checking your balances
    • Viewing your statements
    • The loan application process
    • Text capabilities to forward requested information directly to your phone
    • And so much more!
  • BOOK AN APPOINTMENT about BOOK AN APPOINTMENT
    Our team is here to help you! Click here to book a virtual appointment today.
  • EMAIL about EMAIL
    • For information regarding your account, or a general question: ucumail@ucu.org
    • To report an e-mail phishing scam involving University Credit Union, please forward e-mail message to: abuse@ucu.org
    • For questions about your existing loan application: loan_dept@ucu.org
    • To apply for a job, send resume to: jobs@ucu.org

    (Please do not include account/Social Security numbers or other sensitive information in your email.)

  • MAIL about MAIL

    General Inquiries:

    University Credit Union - Westwood Advisory Center
    1500 S. Sepulveda Blvd.
    Los Angeles, CA
    90025

     

    Payments and Deposits:

    UCU Payments
    PO Box 25356
    Los Angeles, CA
    90025-0356 

    Please include your account number with your mailed check. Failure to include this information may delay or result in an inability to process your mailed request.

  • FAX about FAX
    • Loan Department - 424.320.4640
    • Real Estate Department (HELOC requests) - 424.320.4639
    • New Accounts - 424.320.4636
    • Loan & Deposit Servicing 424-320-4633
  • IMPORTANT NUMBERS about IMPORTANT NUMBERS

    Bill Pay Contact

    Bill Pay's Customer Service can be contacted either by e-mail or by a dedicated phone number, available 24 hours a day, 7 days a week. Contact information is available on the Bill Pay site (in the HELP section) and only available to members who have registered for Bill Pay. Log in to digital banking to access Bill Pay.

    Mastercard® Contacts

    Account Balances ucu.org or 800.UCU.4510
    Account Balances ucu.org or 800.UCU.4510
    Report Lost or Stolen Mastercard® 888.241.2510 x1 or 909.941.1398 x1
    Report Lost or Stolen Mastercard® (International) 888.241.2510 x1 or 909.941.1398 x1
    Mail Payments UCU Payments
    PO Box 25356
    Los Angeles, CA
    90025-0356
    Obtain copy of Mastercard® Agreement
    424.320.4700 x1
    Payments by Phone 800.UCU.4510
  • ASK THE CEO about ASK THE CEO

    At UCU, we're here to serve your financial needs with unparalleled value and personal service.

    Do you have a question or a comment for our CEO, David L. Tuyo? He can't wait to answer them!

     

    Click Here

Relevant resources

Calculators

Calculators

The more you know, the better prepared you are to make great choices for yourself and your family. 
Learn more about Calculators
Learning Center

Learning center

Gain a wealth of knowledge on subjects such as 529 plans, college financing, mortgages, and estate planning.
Learn more about Learning center
Forms

Forms

From membership and loan applications to direct deposit and stop payments, our forms are conveniently available online. 
Learn more about Forms

After my car was totaled a week ago I was extremely surprised to find I could get a new car for almost the same price. Now I have a new car almost 1 week after losing my old car and I couldn't be happier!

– Shayla Y.

MEMBER TESTIMONIAL
"I've been doing my banking here for 20+ years. I like the online platform, the mobile app, and their low or nonexistent fees. The Member Services team is consistently helpful. They are all willing to consider the special circumstances of situations, think through them, and respond in an individual way that you wouldn't get dealing with a big bank."

– Kathryn I.

    Giving our University Communities a financial advantage
    University Credit Union offers membership to employees, students and alumni of UCLA, Pepperdine University, Loyola Marymount University, Santa Clara University, Saint Mary's College, UC Irvine, UC Davis, UC San Diego, Georgia Tech, University of Texas at Arlington, Mount St. Mary's University, Chabot College and Las Positas College, West Coast Conference Universities, The Big West Universities, Western Athletic Conference Universities, Southland Conference Universities, and other universities throughout California. UCU offers a variety of products and services including checking accounts, credit cards, home mortgages, auto loans, personal loans, commercial loans, insurance, investments, as well as digital banking.

    Find a location near you

    You're covered from coast to coast with 30,000 surcharge free CO-OP ATMs and 5,000+ shared branches
    Find a branch Click on Find a branch

    Leaving University Credit Union Website

    You are leaving ucu.org. The site you are about to visit is not operated by UCU. Please refer to the Terms of Use and Privacy Policy for this outside website as they may differ from UCU’s. UCU does not endorse and assumes no liability for any alternate website’s content and does not represent either the third-party or the member if the two enter into a transaction.