UCU CashBack+
Say hello to UCU CashBack+, our digital gift card marketplace. Browse offers personalized to your favorite brands + hundreds more. A gift card marketplace tailored for you.
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A more rewarding
way to shop.
Directly within the digital banking platform, you can purchase a gift card in any amount and use it to make your everyday purchases. You'll receive cash back, up to 20% of the gift card's value!
For example, if you choose a $100 gift card that has a 10% cash back value, upon purchase you'll instantly receive $10 in your UCU CashBack+ wallet. Use these funds for other gift card purchases or transfer them into your UCU checking or savings account. There is no limit to how much cash back you can receive.
4 easy steps to get cash back.
Using UCU CashBack+ is easy, instant, and convenient.
Access
Log into digital banking and click on the UCU CashBack+ module on your dashboard.
Access
Select
Click the ‘Explore' tab to browse personalized offers from hundreds of brands.
Select
Purchase
After your purchase, you'll receive cash back in your UCU CashBack+ wallet.
Purchase
Use
Your gift card will be available in your UCU CashBack+ wallet.
Use
Frequently asked questions
- Why do I see different gift card options? Click on Why do I see different gift card options? UCU CashBack+ provides personalized bonus offers to each member-owner. Gift card options may vary based on factors such as purchase history and location.
- Can I get a physical gift card? Click on Can I get a physical gift card? UCU CashBack+ offers only digital gift cards for instant use. However, you can print your digital gift card. Use the provided gift card code and PIN for online redemption, or present the barcode on your mobile device or a printed copy at checkout.
- Does my gift card expire? Click on Does my gift card expire? Gift card expiration policies are determined by the specific retailer. Federal law mandates that gift cards cannot expire within a minimum of 5 years from purchase. For details on expiration, contact the support team of the specific brand issuing the gift card.
- How can I access UCU CashBack+? Click on How can I access UCU CashBack+? To access UCU CashBack+, log into your digital banking account, click the UCU CashBack+ marketplace icon on your dashboard, and select the ‘Explore’ tab to view personalized gift card offers.
- How does UCU CashBack+ work? Click on How does UCU CashBack+ work? UCU CashBack+ is a gift card marketplace accessible through digital banking. It offers digital gift cards from various brands paired with cash back offers. Purchasing these gift cards using funds from your checking or savings accounts earns you a percentage of cash back. Brands are personalized and offers update regularly.
- Where can I go for further assistance? Click on Where can I go for further assistance?
If you have a question that still needs to be answered, please visit the CashBack+ Help Center or reach out to DigitalServices@ucu.org.
- What should I do if a gift card did not work when I attempted to use it? Click on What should I do if a gift card did not work when I attempted to use it?
Depending on which gift card you purchased, please visit the CashBack+ Help Center and review the detailed instructions for your specific brand. Brand websites can have different methods of accepting gift cards. If redemption instructions were followed as shown, reach out to the UCU CashBack+ support team at DigitalServices@ucu.org.
- What if I purchased multiple gift cards but only received an email for one? Click on What if I purchased multiple gift cards but only received an email for one? Check your email inbox for threaded emails, especially if using Gmail. If the email isn't found, access your gift cards in the UCU CashBack+ wallet within digital banking.
- What if my gift card was sent to an email account I can no longer access? Click on What if my gift card was sent to an email account I can no longer access?
Update your email address in digital banking and notify DigitalServices@ucu.org to confirm the change and transfer previous cards to your new email.
- What if my gift card purchase was successful but cash back was not issued? Click on What if my gift card purchase was successful but cash back was not issued?
If you didn't receive cash back after a successful purchase, contact DigitalServices@ucu.org for help.
- Can I send a gift card to a friend? Click on Can I send a gift card to a friend? Yes, forward the gift card email to your recipient or share the gift card code with them. The gift card remains accessible in your UCU CashBack+ wallet; archive it to avoid accidental use.
- What should I do if I lost my gift card number and/or PIN? Click on What should I do if I lost my gift card number and/or PIN?
Access your purchased gift cards via the original email confirmation or through your UCU CashBack+ wallet in the digital banking account. If the original email is lost and the card isn’t in your wallet, contact DigitalServices@ucu.org for assistance.
- Where can I find my gift card balance? Click on Where can I find my gift card balance?
Gift card balances can be checked via the brand’s website. If additional assistance is needed, please click here for instructions on how to check the balance of your gift card for some of the most popular brands.
- Can purchases be made outside the United States? Click on Can purchases be made outside the United States? No, UCU CashBack+ is accessible worldwide, but attempting to access it from outside the US will result in an error message indicating failure to load.
- Can I exchange a gift card or cancel a transaction? Click on Can I exchange a gift card or cancel a transaction?
Typically, gift cards cannot be exchanged or canceled once processed and delivered. However, requests for cancellation or exchange are handled on a case-by-case basis by UCU CashBack+ partner, Prizeout. Contact DigitalServices@ucu.org for confirmation on specific cards.
- How do I receive my cash back? Click on How do I receive my cash back? When you buy a digital gift card, you earn up to 20% cash back, added to your UCU CashBack+ wallet. Accessible via the menu in digital banking’s UCU CashBack+ marketplace, these funds can be used for future gift card purchases or transferred back to your checking/savings account, which may take up to 24 hours. No fees are associated with using your cash back balance.
- How will I receive my purchased gift cards? Click on How will I receive my purchased gift cards? Purchased digital gift cards will be available in your UCU CashBack+ wallet shortly after purchase. A confirmation email will also be sent to the email associated with your UCU account. Each digital gift card includes a redeemable code for online use or scanning at store checkout. Cards remain in your UCU CashBack+ wallet until you choose to use or archive them. Check spam or junk folders if you don’t see the email; contact DigitalServices@ucu.org if it's still missing.
- How can I pay for my selected gift cards? Click on How can I pay for my selected gift cards? In the account drop-down menu of CashBack+, located in the top right, choose one of your University Credit Union accounts to pay for your gift card. To use your CashBack+ balance, ensure you have the full value of the selected gift card’s denomination available. Currently, you cannot use multiple accounts or a portion of cash back to purchase a single gift card.
- Does cash back expire? Click on Does cash back expire? No, cash back earned through UCU CashBack+ never expires.
- What if I archived a card accidentally? Click on What if I archived a card accidentally? If you accidentally archive a gift card, go to your UCU CashBack+ wallet and click the ‘Archive’ filter button in the top menu. This will display a full list of archived cards. Select the specific card and click “Unarchive” to move it back into the main section of your wallet for easy access.
- How can I access gift cards that I’ve previously purchased? Click on How can I access gift cards that I’ve previously purchased? To view previously purchased gift cards, use the email confirmation sent to you or access your UCU CashBack+ wallet via the UCU CashBack+ marketplace in your digital banking account.
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University Credit Union offers membership to employees, students and alumni of UCLA, Pepperdine University, Loyola Marymount University, Santa Clara University, Saint Mary's College, UC Irvine, UC Davis, UC San Diego, Georgia Tech, University of Texas at Arlington, Abilene Christian University, Mount St. Mary's University, Chabot College and Las Positas College, West Coast Conference Universities, Western Athletic Conference Universities, and other universities throughout California. UCU offers a variety of products and services including checking accounts, credit cards, home mortgages, auto loans, personal loans, commercial loans, insurance, investments, as well as digital banking.
University Credit Union offers membership to employees, students and alumni of UCLA, Pepperdine University, Loyola Marymount University, Santa Clara University, Saint Mary's College, UC Irvine, UC Davis, UC San Diego, Georgia Tech, University of Texas at Arlington, Abilene Christian University, Mount St. Mary's University, Chabot College and Las Positas College, West Coast Conference Universities, Western Athletic Conference Universities, and other universities throughout California. UCU offers a variety of products and services including checking accounts, credit cards, home mortgages, auto loans, personal loans, commercial loans, insurance, investments, as well as digital banking.
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