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Make loan payments your way.
We know life gets busy. That's why we've made it easy to manage your loan payments at your convenience.
Whether you want to set up automatic payments, make a quick transfer, or submit a one-time payment, we have options designed to fit your schedule.
Need to make a one-time payment?
For secure, fast one-time payments, use our secure payment portal. The method allows you to make a payment quickly using your debit card from any device.
Getting started:
- Register your account
- Have your non-UCU debit card available
- Follow the steps to securely submit your payment
If you need assistance making a payment, please call us at 800.UCU.4510.
The easiest way to manage your loan.
The best place to manage your loan is through Digital Banking or the UCU Mobile App.
Once you're signed in, you can:
- View your loan details and payment information
- Make one-time transfers from your UCU accounts
- Set up recurring transfers for automatic loan payments
- Monitor payment activity and account balances
- Access your accounts anytime, anywhere
Set it and forget it.
Looking for a simple way to stay on track?
You can set up recurring loan payments through the Make a Transfer section in Digital Banking. Choose the account, amount, and frequency that work best for you, and we'll take care of the rest. Automatic payments help you:
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Stay on schedule
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Avoid missed payments
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Simplify your monthly finances
We're here to help
Not sure which payment option is right for you?
Our team is happy to help you choose the easiest way to manage your loan payments and keep everything running smoothly.
Frequently asked questions
- What is Swivel?
UCU is partnered with Swivel to provide a secure digital payment service that lets you make one-time payments quickly and easily online through a secure payment link.
- What payments are accepted through the Swivel portal?
The one-time digital payment experience available through Swivel will not accept payments using a UCU debit card, or any credit card payment. You can process payments using a non-UCU debit card and/or non-UCU account.
- How can I make a payment on my UCU loan?
You can make loan payments through UCU Digital Banking, by phone, by mail, or at a UCU advisory center. Depending on your loan type, you may also be able to set up automatic payments from a UCU account or another financial institution. If you're unsure which payment option is best for you, contact us for assistance.
- Can I set up automatic loan payments?
Yes. AutoPay is a convenient way to ensure your payment is made on time each month. Automatic payments can typically be scheduled from a UCU account or an external account, depending on your loan type. Contact us if you need help setting up recurring payments.
- What should I do if I can't make my loan payment?
If you're experiencing financial hardship, contact us as soon as possible. The earlier you reach out, the more options may be available. Our team can discuss repayment solutions that may help you stay on track with your financial goals. UCU offers loan assistance resources for members experiencing financial difficulty.
- Does UCU offer help for members facing financial hardship?
Yes. UCU provides debt and loan assistance resources, financial wellness tools, and personalized support for members experiencing financial challenges. Available solutions may include modified payment plans, payment deferrals, loan extensions, or other repayment options based on individual circumstances.
- Can I consolidate my debt through UCU?
UCU offers lending solutions that may help members combine multiple debts into a single monthly payment, making repayment simpler and potentially easier to manage. Click here to learn more about consolidation loans.
- What happens if my loan payment is late?
Late payments may result in additional fees and could affect your credit. If you think you'll miss a payment, contact us as soon as possible to discuss available options.
- How do I find my loan balance or payment due date?
You can view your loan balance, payment history, and upcoming payment information through UCU Digital Banking. Click here to log in and check your account.
- Is financial counseling available through UCU?
Yes. Through UCU's partnership with GreenPath Financial Wellness, members have access to educational resources and financial counseling tools designed to help manage debt and improve financial wellness. You can also book a one-on-one personalized virtual or in-person appointment with a certified UCU financial counselor.