Debt management and loan assistance.
If you’re experiencing financial difficulty, please know you are not alone. University Credit Union offers financial wellness tools, educational resources, and personalized loan management strategies to help you move forward with confidence.
Ways we can support you through financial challenges:
At University Credit Union, our team of certified experts is here to support you through challenging financial moments. We understand that times like these can be difficult, and you don't have to navigate them alone. Please contact us, today, so we can connect you with a coach who can help you explore loan repayment and relief options that may be right for you.
One simple monthly payment.
Combine multiple debts into a single, manageable monthly payment to streamline your finances and reduce stress.
Adjust your monthly payment.
A modified payment plan restructures your existing payment schedule to make it more manageable.
Removal of late or penalty fees.
If fees have added to your balance, we may be able to waive certain late or penalty charges.
Bring your account current over time.
Loan extensions or re-aging options help you catch up on past-due balances by spreading missed payments over a longer period.
Temporarily pause or reduce your payments.
A payment deferral may allow you to temporarily pause or lower your monthly payments.
If eligible, resolve your balance.
In certain situations of significant hardship, a settlement option may allow you to resolve your account for less than the total balance owed.
How to prepare for your conversation about loan assistance.
1. Gather your loan information.
To make the most out of your one-on-one conversation, we recommend having your UCU loan details and any relevant documents nearby.
2. Share what you're comfortable with.
We know these conversations aren't always easy. Our goal is to work alongside you to find a path forward that fits your needs.
3. Stay connected and ask questions.
We're here for you whenever questions come up, and we encourage you to reach out anytime you need guidance.
Financial wellness education and resources.
Through our webinars, blogs, and our partnership with GreenPath, members have access to nonprofit debt counseling and personalized repayment support designed to help reduce financial stress and create a clearer path forward.
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Visit the LearningLab+.
As part of our partnership with the national nonprofit GreenPath Financial Wellness, members have access to LearningLab+, an online portal that provides interactive online courses to improve financial habits.
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Stay current with the UCU blog.
Dive into articles that share expert advice, inspiring member stories, and practical tips to support your financial journey, wherever it may take you. Prefer video? Check out our YouTube channel for similar content.
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Attend a debt management webinar.
As part of our commitment to provide financial education and wellness tools to our membership, the UCU team hosts live webinars discussing key financial topics including debt management strategies.
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Free, one-on-one coaching is available.
Book an appointment to meet with one of our certified experts for an unbiased, proactive discussion about how to manage your debt with confidence.
Let's make a plan.
If you’re ready to connect, our loan assistance team is here to help. You can reach us directly at 424-320-4684 (Monday - Friday between 9am and 5pm PT) or email us at ar_dept@ucu.org to speak with someone about your situation.
If you prefer, you can also fill out the form below with your contact information and a brief description of what you’d like to discuss. A member of our team will follow up using the details you provide to continue the conversation at a time that works for you.
Support is available.
Have any questions or concerns about with managing your loan with UCU? Our team is here to help you navigate options and resources available to you. Fill out this form and our team will connect with you.