Third Quarter 2025 CEO Letter

Dear member-owner,

At University Credit Union, we believe that knowledge is one of the most powerful tools we can offer our members, and when it comes to your financial wellbeing, education makes all the difference. No matter your age or stage of life, having a strong understanding of your finances builds confidence, reduces stress, and helps you make choices that align with your goals.

That’s why financial education is one of our core commitments to you. It’s not just an add-on, it’s a vital part of our mission to help you make smarter decisions with your money, every day.

We offer a wide range of resources to help you build your financial confidence:
 

• Each month, we host timely, expert-led sessions on everything from understanding credit reports and managing student loans to planning for retirement and avoiding scams. These are open to all members and are completely free to attend. Dates and registration links can be found below, but all are recorded in case you aren't able to attend.
• Can’t make it to a live event? We’ve made many of our past webinars available on our YouTube channel, so you can learn on your own schedule.
• We regularly publish quick, practical guides on topics like budgeting, first-time home buying, refinancing, and managing debt. These are written with you in mind; clear, jargon-free, and full of takeaways you can use right away.
• Many of our team members are certified Credit Union Financial Counselors (CCUFC), trained to guide you through financial decisions with compassion and expertise. Whether you’re planning a major purchase, paying off debt, or just need someone to help you think things through, we’re here. Book an appointment today.
• We offer members free access to credit counseling, debt management plans, housing advice, and more. This service is confidential, personalized, and available whenever you need it.

We're especially proud of our growing presence in university communities, where we’re building financial education from the ground up. In partnership with students, faculty, and staff, we’re working to make financial education part of everyday learning, from classroom visits to internship opportunities and student-focused content created by peers, for peers.

The truth is that financial education isn’t something you ever really finish—it’s a lifelong journey. And like any journey, it helps to have the right support along the way. That’s why we’ve built a learning center that evolves with your needs and responds to the challenges our members face, especially in times of uncertainty.

Whether you're just getting started or looking to take the next step in your financial life, University Credit Union is here to walk alongside you. We’re proud to be more than your credit union. We’re your partner in lifelong financial wellness!

Thank you for your continued trust.

Sincerely,

Estela Nagahashi
Interim Chief Executive Officer