Where can I find my gift card balance?
Gift card balances can be checked via the brand’s website. If additional assistance is needed, please click here for instructions on how to check the balance of your gift card for some of the most popular brands.
What should I do if I lost my gift card number and/or PIN?
You can access your previously purchased gift cards either through the email confirmation or through your UCU CashBack+ wallet, which is accessible in the menu of the UCU CashBack+ marketplace in digital banking. If you cannot find the original email, and the card is not in your UCU CashBack+ wallet, please reach out to [email protected] for assistance.
Can I send a gift card to a friend?
Yes, a purchased gift card can be sent to friends or family via email. To do so, forward the gift card email to the recipient or share the gift card code with them. Even when you forward a gift card email to someone else, it remains available in your UCU CashBack+ wallet. Please archive the card within the wallet to ensure you don’t use the card by mistake.
What if my gift card purchase was successful but cash back was not issued?
If you have had a successful gift card purchase and do not receive your cash back, reach out to [email protected] for assistance.
What if my gift card was sent to an email account I can no longer access?
If you no longer have access to the email account on file with UCU, you can update your email address within digital banking. Once updated, please reach out to [email protected] to confirm the change and have the previous cards sent to your new email address.
What if I purchased multiple gift cards but only received an email for one?
With certain email accounts, emails can get threaded together. This can especially be an issue with Gmail accounts. Check the inbox where the gift card was sent to see if other emails are tethered to that email. If the email is not found, you can always access your gift cards in your UCU CashBack+ wallet in digital banking.
What should I do if a gift card did not work when I attempted to use it?
Depending on which gift card you purchased, please visit the CashBack+ Help Center and review the detailed instructions for your specific brand. Brand websites can have different methods of accepting gift cards. If redemption instructions were followed as shown, reach out to the UCU CashBack+ support team at [email protected].
Where can I go for further assistance?
If you have a question that still needs to be answered, please visit the CashBack+ Help Center or reach out to [email protected].