What transactions can I make through UCU Live! Video Banking?
Almost every transaction you can do with a face-to-face teller can be done through Video Banking. You can transfer money, apply for a loan, make loan payments, open an account, sign loan documents and more!
Are my transactions secure?
Yes, your transactions are secure via video and data encryption during transit. The service is also SOC 2 and TLS 1.2 compliant.
What are the hours for Video Banking?
Monday through Friday – 10:00AM to 3:00PM
Saturday and Sunday – Closed
How can I access Video Banking?
Mobile users can download the app from the Apple Store® or Google Play™, or access it through mobile banking. Desktop users can access video banking by clicking on the UCU Live! Video Banking icon on the right-hand side of your screen.
What browsers does UCU Live! Video Banking support?
Our video banking supports the latest releases of Chrome™, Microsoft Edge™, Safari® and Firefox™. For best compatibility, please be sure your browser is up-to-date.
Is there an additional cost associated with Video Banking?
No, this is a free service to our members and non-members.
What should I do if my video call is disconnected while completing verification?
You can call us again to complete the verification process.