Contact Us

Phone:
Main Office 424.320.4700
Toll-Free 800.UCU.4510
Fone-Teller 310.473.2609
MasterCard Contacts
VISA Debit Card Contacts

Chat:
Chat with a Friendly Financial Services Specialist today. Just jump online to www.UCU.org and look for our chat button on the top right hand side. Be assured knowing your chat conversation is kept in a safe and secure environment in an encrypted format. Chat hours are from 7 a.m. to 5 p.m. weekdays and from 9 a.m. to 3 p.m. on Saturday.

Fax:
Loan Department 310.473.7192
New Accounts 310.473.7182

Mail:
University Credit Union – Main Office
1500 S. Sepulveda Blvd.
Los Angeles, CA 90025

Fone-Teller:
FREE 24-hour access to your accounts by simply using a touch-tone phone and calling 310.473.2609. Verify balances, review cleared checks, make transfers, loan payments, and more! All you need is your Account Number and your Fone-Teller Personal Identification Number (PIN).

E-Mail:

(Please do not include personal information in your e-mail message, like account numbers or Social Security Numbers. Thank you.)
For information regarding your account, or a general question: ucumail@ucu.org

For technical help with eBranch or the UCU website: tech_support@ucu.org

To report an e-mail phishing scam involving University Credit Union, please forward e-mail message to: abuse@ucu.org

For questions about your existing loan application: loan_dept@ucu.org

To apply for a job, send resume to: jobs@ucu.org For a current listing of available positions.

Bill Pay contact:
Bill Pay’s Customer Service can be contacted either by e-mail or by a dedicated phone number, available 24 hours a day, 7 days a week.
Contact information is available on the Bill Pay site (in the HELP section) and only available to members who have registered for Bill Pay. Log-in to ebranch to access Bill Pay.


MasterCard Contacts:

Account Balances 800.UCU.4510 or www.UCU.com
Report Lost or Stolen MasterCard 888.241.2510 or 909.941.1398
Report Lost or Stolen MasterCard (International) 888.241.2510 or 909.941.1398
Account Balance By Web www.UCU.org
Mail Payments UCU Operations Support
PO Box 25356
Los Angeles, CA
90025-0356
Obtain copy of MasterCard Agreement 424.320.4700
Payments by Phone 800.UCU.4510


Instant Issue VISA Debit Card Contacts:
If your VISA Debit / ATM is lost or stolen, you can “instantly” obtain a replacement card at any UCU branch. We will make a card in the branch and you will be able to use it the same day … no more waiting for a new card in the mail.

Report Lost or Stolen VISA Debit Card (within U.S.) 888.241.2510
Report Lost or Stolen VISA Debit Card (outside U.S.) 909.941.1398
Account Information (during UCU’s business hours) 424.320.4700
Account Balance By Web www.UCU.org