What transactions can I make through UCU Live! Video Banking?
Almost every transaction you can do with a face-to-face teller can be done through Video Banking. You can transfer money, apply for a loan, make loan payments, open an account, sign loan documents and more!
Are my transactions secure?
Yes, your transactions are secure via video and data encryption during transit. The service is also SOC 2 and TLS 1.2 compliant.
What are the hours for Video Banking?
Monday through Friday – 10:00AM to 3:00PM
Saturday and Sunday – Closed
How can I access Video Banking?
Mobile users can download the app from the Apple Store® or Google Play™.
Is there an additional cost associated with Video Banking?
No, this is a free service to our members and non-members.
What platforms is Video Banking available through?
Currently this service is available for mobile users through Android and iOS apps.
What should I do if my video call is disconnected while completing verification?
You can call us again to complete the verification process.