Fraud Prevention
Preventing fraud starts with you
In today's digital world, there has been an unfortunate rise in scams and fraudulent activity targeting unsuspecting individuals. Protecting your accounts starts with staying informed and taking proactive measures to preserve your financial future. We're here to provide you with the knowledge and tools to protect yourself from these potential threats so your accounts can be kept safe and secure.
If you are feeling any doubt or concern about a call, text, or email you receive claiming to be from UCU, call us at 800.UCU.4510 immediately.
Beware of common scams:
Fake banking apps: Ensure you're only using the official UCU digital banking app. Scammers can create counterfeit mobile banking apps that closely resemble the real thing. Victims may unknowingly download these fake apps, allowing the scammer to capture their login credentials and gain access to their account.
Download the official UCU digital banking app:
Suspicious calls: Exercise caution if you receive an unexpected phone call claiming to be from UCU. Remember, UCU will never contact you and ask for your username, password, credit or debit card number, PIN, or 3-digit security code.
P2P scams: Be on the lookout for suspicious activity when sending or receiving payments through Pay a Person (P2P). For example, after sending you a payment, the scammer might call their bank to cancel a transaction by claiming that the transfer amount is wrong or that their account was hacked.
Account takeover: Scammers gain unauthorized access to your bank account by stealing your login credentials or personal information. You can help prevent this type of theft by enabling multi-factor authentication and monitoring your accounts.
Stay one step ahead of scammers
Be cautious of phishing attempts
If you receive any communication claiming to be from UCU requesting personal information, do not respond, click any links, or provide any information such as your account username, password, or one-time password codes.
Monitor your accounts
Stay proactive by reviewing your banking transactions regularly. If you notice any unauthorized or suspicious activity, report it to us immediately.
Enable multi-factor authentication
This additional layer of protection ensures that only authorized individuals can access your accounts, even if your log in credentials are compromised.
Set up account alerts
In digital banking, enable alerts for any unusual activity such as unfamiliar log ins and balance changes.
What to expect from University Credit Union
- UCU will NEVER call, email, or otherwise contact you and ask for your username, password, or other online banking credentials.
- Our Fraud Department will NEVER contact you and ask for your card number, expiration date, or CVC (security) code.
- UCU will NEVER contact you and ask about your credit or debit card number, PIN, 3-digit security code, or one-time passcode.
- Help prevent this type of theft on your UCU accounts by enabling multi-factor authentication, monitoring your transactions, and setting up account alerts inside of digital banking.
Concerned you're a victim of fraud?
Call us at 800.UCU.4510 to report it immediately! We'll review your account with you and assist with any security questions.
Resources from University Credit Union
Monthly Budget Guide
Search for the right vehicle
Get financial counseling
University Credit Union offers membership to employees, students and alumni of UCLA, Pepperdine University, Loyola Marymount University, Santa Clara University, Saint Mary's College, UC Irvine, UC Davis, UC San Diego, Georgia Tech, University of Texas at Arlington, Mount St. Mary's University, Chabot College and Las Positas College, West Coast Conference Universities, The Big West Universities, Western Athletic Conference Universities, Southland Conference Universities, and other universities throughout California. UCU offers a variety of products and services including checking accounts, credit cards, home mortgages, auto loans, personal loans, commercial loans, insurance, investments, as well as digital banking.